Our Security Safeguard
At Canine Cachet we don't just stand behind our merchandise.
We also do our best to provide a safe and convenient online shopping
experience. When you make a purchase at Canine Cachet, we
save your credit card information for an even faster checkout next time.
We safeguard the integrity of our customers' credit card information. If
your credit card or debit card ("credit card") is used in an unauthorized
manner on our site (as determined by your credit card company), we will
cover whatever amount your credit card company doesn't – up to $50. To
further protect your security, we suggest you sign off your account and
close your browser window after you have finished your visit, especially
if you are using a computer shared by others.
If you're not quite comfortable shopping online, or would prefer to make
your purchase via telephone, just give us a call at 1-866-745-0512. Our
Customer Service representatives are standing by 24 hours a day, seven
days a week. We look forward to hearing from you.
Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of
your credit card information as it is transmitted to us. SSL is the gold
standard in Internet encryption technology, which is a fancy way of saying
that it's a highly sophisticated method of scrambling data as it travels
from your computer to our website's servers.
If someone steals your credit card information or uses your credit card in
an unauthorized manner on our site (as determined by your credit card
company) – through no fault of your own – we'll cover up to $50 of the
charges your credit card company doesn't. What's more, we'll do what we
can to make the whole process as hassle-free as can be.
What about my bank or credit card company?
Under the Fair Credit Billing Act, your bank or credit card company cannot
hold you liable for more than $50 of unauthorized or fraudulent charges on
a credit card. Your liability for unauthorized use of a debit card may be
higher, but most debit card issuers voluntarily apply the $50 limit to
their cards, as well. If your bank does hold you liable for any amount up
to $50, Canine Cachet will cover the liability imposed on
you, up to $50. Canine Cachet will cover this amount only
if the unauthorized use of your credit card occurred at Canine Cachet
and through no fault of your own.
Remember: If unauthorized use of your credit or debit card does occur, you
must notify your card provider, in accordance with the agreement you have
with the company.
How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit
personal financial information, look at the lower left-hand corner of your
browser. If you see an unbroken key or a closed lock (depending upon your
browser), then SSL is active. To double-check for security, look at the
URL or Location line of your browser. If you have accessed a secure
server, the first characters of the address in that line should change
from "http" to "https."
Some browser versions and some firewalls don't permit communication
through secure servers like the ones we use to process orders at Canine Cachet.
If for any reason you cannot access the secure server,
please feel free to place your order with us by phone 1-866-745-0512. Our
Customer Service representatives will be happy to assist you.