FAQ Here you'll find answers to your most Frequently Asked Questions. Click the links below to jump to the information you're looking for.  What size is my dog? Do I need to provide measurements for my purchase? How do I get my dog to wear boots? Why does Canine Cachet charge extra for a custom order? How do I clean my Canine Cachet coat? Do you sell wholesale? Do you accept international orders? What is your return and exchange policy? Where do I send my coat for exchange or return? How long will it take to receive delivery of my purchase? How will my purchase be shipped? What credit cards do you accept? How do I ensure my credit card is safe when placing an order? Is my information kept private? Can I place my order through the mail and pay with a money order? How can I pay by credit card? Do you have a Catalogue you can mail to me? What size is my dog?   We cannot tell you your pet’s size based on its breed or weight, as all dogs come in many different shapes and sizes - just like their owners. We suggest you consult the web page “measuring” to determine the correct size to order.   Do I need to provide measurements for my purchase?   Customers do not need to provide measurements, however measuring your dog will ensure you receive a proper fit for your dog. Like people, dogs come in all shapes and sizes; even within their own breed they can be dramatically different in size or proportion. Delivery time is still the same and we only charge a small fee for custom making your dog’s coat so they can experience the perfect fit. If you have any questions concerning measuring refer to the web page called “measuring” or call us at 1-866-745-0512 toll free and we will be happy to help you.   How do I get my dog to wear boots?   If your dog is a first time wearer of boots he/she will probably walk around like they have oven mitts on their paws. This is natural and will quickly disappear once you have the dog outside in the snow. Instincts seem to kick-in and they will quickly realize that the boots enable them to enjoy running and walking without snow accumulating in their pads and making their paws cold. Sometimes, persistence will be needed on the part of the owner who may need to repeat putting the boots on everyday until the dog gets used to them. Tip: Put the boots on JUST BEFORE going outdoors. Once outdoors the focus is not on the boots but the next fire hydrant.   Why does Canine Cachet charge extra for a custom order?   In order for us to create your custom order, our staff goes through many additional steps beyond those of making a standard sized garment. These include creating a custom pattern from the measurements you provide that is used exclusively for your order, checking the fit of the garment numerous times through-out the construction process, and additional Quality Assurance checks to ensure that the finished piece matches your measurments exactly. In short, anything we can do to ensure your faithful companion recieves the Perfect Fit.   How do I clean my Canine Cachet garments?   Here are some guidelines for cleaning the different fabrics:   Terrycloth – machine-wash in cool water. Cool dryer.   Boots - Please refer to the specific fabric your boots are constructed from.   Faux Fur – recommend dry cleaning only.   Faux Leather – wipe exterior with a damp cloth. Hand-wash in cool water if the inside of the coat requires cleaning. Do not wring or put in dryer. Lay flat to dry.   Faux Sheepskin - hand-wash in cool water and rinse thoroughly. Cool dryer or lay flat to dry. Use iron on low setting to press if needed.   Fleece – hand-wash in cool water and rinse thoroughly. Cool dryer or lay flat to dry. Use iron on low setting to press if needed.   Lounging Bodysuit – hand-wash in cool water and rinse thoroughly. Cool dryer or lay flat to dry. Use iron on low setting to press if needed.   Medical Scrubs – Pre-treat stains with your laundry stain remover. Machine-wash in cool water. Cool dryer.   Raincoat – hand-wash in cool water and rinse thoroughly. Lay flat to dry. Use iron on low setting to press if needed.   Sweatshirt - machine wash in cool water. Cool dryer.   Each garment is also shipped with a garment care tag for your reference    Do you sell wholesale?   If you are interested in carrying our products please call us at Canine Cachet at 1-866-745-0512.   Do you accept international orders?   We will happily deliver to any international destinations. If any international shipping charges need to be added, we will contact you after your order is placed. This will depend on the merchandise ordered. Please refer to the “Purchasing and Return Policy” page on this site.   What is your return and exchange policy?   Refer to the “Purchasing and Return Policy” page on this site.   Where do I send my coat for exchange or return?   Refer to the “Purchasing and Return Policy” page on this site.   How long will it take to receive delivery of my purchase?   Refer to the “Shipping and Handling” page on this site.   How will my purchase be shipped?   Refer to the “Shipping and Handling” page on this site.   What credit cards do you accept?   Refer to the “Purchasing and Return Policy” page on this site.   How do I ensure my credit card is safe when placing an order?   Refer to the “Credit Card Safeguard” page on this site.   Is my information kept private?   Refer to the “Privacy Policy” page on this site.   Can I place my order through the mail and pay with a money order?   We accept mail orders paid with a money order or credit card. Please refer to our “Purchasing and Return Policy”.   How can I pay by credit card? SIMPLE! After checking out, you will be presented with simple, step-by-step instructions on how to pay with your credit card, or you may relay your credit card information to our customer service representative if you are placing your order by telephone.   Do you have a Catalogue you can mail to me? Yes we have a catalog. You may order a catalog by e-mailing us at customerservice@caninecouture.ca or by calling customer service toll free at –1-866-745-0512