PRIVACY POLICY Our Commitment to Privacy      Updated [28/03/06] Canine Cachet values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Canine Cachet recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances. For more information,refer to the section titled: Does Canine Cachet share my information with third parties? This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, contact Canine Cachet customer service via email to customerservice@caninecouture.ca, call us at 1-866-745-0512 or write us at Canine Cachet Customer Services, 60 Olivetree Road, Brantford, Ontario, Canada N3R 7X2. If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information. Frequently Asked Questions: What kind of information does Canine Cachet collect? How does Canine Cachet use my information? Does Canine Cachet share my information with third parties? How do I access my information? How do I update or delete my information? How do I remove my information from email, phone and postal mailing lists? How does Canine Cachet protect children's privacy? How does Canine Cachet use cookies on its site? What about links to other Web sites and services?   What kind of information does Canine Cachet collect? We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us, or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online. How does Canine Cachet use my information? When you make an online purchase from Canine Cachet, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions. When you save your information with Canine Cachet, you will also be automatically signed up to receive email updates. If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Canine Cachet customer service via email at customerservice@caninecouture.ca or by calling 1-866-745-0512 or write us at Canine Cachet Customer Services, 60 Olivetree Road, Brantford, Ontario, Canada N3R 7X2. Please be sure to include your email address, full name and password. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail. To serve you better, we may combine information you give us online, and information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact Canine Cachet customer service by calling 1-866-745-0512 or write us at Canine Cachet Customer Services, 60 Olivetree Road, Brantford, Ontario, Canada N3R 7X2. Does Canine Cachet share my information with third parties? We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information. We may occasionally participate in scrip, loyalty and other similar programs. Scrip programs allow you to instruct Canine Cachet to divert a percentage of the amount you spend at Canine Cachet to participating animal rescue and other animal non-profit organizations. If you choose to participate in any scrip, loyalty or other similar program in which Canine Cachet is a participating vendor, the company administering the scrip, loyalty or other similar program (collectively, the "scrip company") will or should ask for your consent to have Canine Cachet and our credit card processor(s) share with the scrip company information regarding your purchase from Canine Cachet. This information will include your credit card number and the date and amount of your purchase, and may include your name. We will provide this information to the scrip company only as you have authorized us to do so. The scrip company may also share this information with the organizations you have chosen to receive a percentage of your purchase. Many scrip companies have their own privacy policies that may differ from ours. You should review these policies carefully, as we have no control over them. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party. How do I access my information? How do I change or delete my information? To access your information online, simply click "ACCOUNT" at the top of any screen, sign in, then click on your name to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up to six to eight weeks to be processed. If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact Canine Cachet customer service via email at customerservice@caninecouture.ca or by calling 1-866-745-0512 or write us at Canine Cachet Customer Services, 60 Olivetree Road, Brantford, Ontario, Canada N3R 7X2. Please be sure to include your email address, full name and password. How do I remove my information from email, phone, and postal mailing lists? We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email to customerservice@caninecouture.ca or calling us at 1-866-745-0512 or write us at Canine Cachet Customer Services, 60 Olivetree Road, Brantford, Ontario, Canada N3R 7X2. Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honour your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.   How does Canine Cachet protect children's privacy? Like you, we at Canine Cachet are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files. What are cookies? How does Canine Cachet use cookies on its site? A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your shopping experience. When you visit caninecouture.ca, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with, or ordered from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with, or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions. You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information. For our customers using Internet Explorer 6.0 If you are shopping on Canine Cachet using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to "Medium". If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify. If you require more information, please refer to Internet Explorer Help for detailed instructions. As always, you can place your order by phone at 1-866-745-0512. To enable cookies on your browser: AOL Netscape Navigator / Communicator Internet Explorer 5.0 for PC Internet Explorer 5.0 for Mac Internet Explorer 6.0 for PC AOL 5.0: Select "Preferences" Click on "WWW" Select the "Security" tab Click on "Custom Level" Scroll down to "Cookies" Select "Enable" Netscape Navigator / Communicator: Select "Preferences" from the "Edit" menu Select "Advanced" from the left-hand menu Select "Accept All Cookies" Click "OK" Internet Explorer 5.0 for PC: Select "Internet Options" from the "Tools" menu Click the "Security" tab Click "Custom Level" at the bottom of the window Scroll down to "Cookies" Select "Always accept cookies" Click "OK" Internet Explorer 5.0 for Mac: Select "Preferences" from the "Edit" menu Select "Receiving Files" Select the option "Never ask" under "When receiving cookies" Click "OK" Internet Explorer 6.0 for PC: To change your privacy settings to "Medium": Select "Internet Options" from the "Tools" Menu. Click the "Privacy" Tab. Set the Privacy Slider to "Medium." Click "OK."   To override your current cookie handling practices for individual sites: Select "Internet Options" from the "Tools" Menu. Click on the "Edit" button in the "Override cookie handling for individual websites" section. This will open the "Per Site Privacy Actions" dialogue box. Type "www.Canine Cachet" in the "Address of Website" box. Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box. Click the "OK" button to close the "Internet Options" dialogue box and apply your changes.   What about links to other Web sites and services? Canine Cachet may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors. If you have any questions about our privacy policy, you can contact Canine Cachet customer service via email at customerservice@caninecouture.ca, call us at 1-866-745-0512 or write us at Canine Cachet Customer Services, 60 Olivetree Road, Brantford, Ontario, Canada N3R 7X2.