PURCHASING & RETURN POLICY
All the items that you have in your shopping bag appear in your order
during Checkout. If you do not want to order all the items, simply edit
your shopping bag first. When you click "continue" after entering
your credit card information we verify and charge your credit card.
Your order will not be placed and your credit card will not be
charged if you do not click "continue."
We are unable to accept cheques, cash, or debit cards. Canine Cachet accepts the following:
Postal Money Order
are unable to process your credit card, please check to ensure you entered
the correct card number and expiration date, and that the billing name and
address you entered match your credit card statement exactly. Please refer
to your credit card company if the problem persists.
Canine Cachet collects Ontario Provincial Sales Tax (PST)
and Canadian Federal Goods & Services Tax (GST). These taxes will be added to the total
of your merchandise order.
Please note that on-screen order totals reflect PST and GST as applicable. If you have
questions about the tax rate on your invoice, please call us anytime
Please note: Prices shown are in Canadian dollars only. If your order is
coming from outside of Canada, your credit card company will provide
currency conversion on the date your account is submitted for
Delivery charges will be added to your account
Deliveries are made only Monday through Friday (holidays excluded).
For further details, refer to our Shipping & Handling policy.
At Canine Cachet we want our customers and their faithful companions to be
happy. We will be glad to make adjustments to
your purchase provided we are notified within 30 days from date of
purchase. If you are not satisfied with
your purchase, we will gladly provide you a refund if it is unwashed,
unworn, or defective.
For further details please refer to our Guarantee
advise U.S. and International customers to return their orders via
registered mail, as Canine Cachet will not accept
responsibility for lost or damaged orders.
Refunds will be issued in the original form of payment for price paid when
returned within 30 days of the purchase date. Please allow for 1-2 billing
cycles for the refund credit to appear on your statement.
Packages must be returned prepaid -- we do not accept C.O.D. deliveries.
Send returns to:
60 Olivetree Road,
- EXCEPT FOR THIS LIMITED PRODUCT WARRANTY, CANINE CACHET
MAKES NO WARRANTY, REPRESENTATION, GUARANTEE OR CONDITION RESPECTING ANY
NEW PRODUCT, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE INCLUDING
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR PURPOSE OR
YEAR 2000 COMPLIANCE AND ANY SUCH WARRANTY, REPRESENTATION, GUARANTEE OR
CONDITION IS EXCLUDED. Canine Cachet?S SOLE RESPONSIBILITY
FOR WARRANTY CLAIMS IS LIMITED TO RETURN AND
REFUND AS STATED ABOVE AND IN OUR RETURNS POLICY.
Limitation of Liability
- IN NO EVENT WILL CANINE CACHET BE LIABLE TO CUSTOMER FOR
ANY SPECIAL, DIRECT, INDIRECT CONSEQUENTIAL, INCIDENTAL EXEMPLARY OR
PUNITIVE DAMAGES, LOSSES, INJURY, COSTS OR EXPENSES OF ANY NATURE RELATED
TO ANY PRODUCT. Canine Cachet?S TOTAL LIABILITY FOR ANY
CLAIMS, WHETHER IN CONTRACT, TORT, WARRANTY OR OTHERWISE SHALL BE LIMITED
TO THE PRICE OF SUCH PRODUCT PLUS C$5.00 SHIPPING CHARGES.