PURCHASING & RETURN POLICY   Checkout All the items that you have in your shopping bag appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping bag first. When you click "continue" after entering your credit card information we verify and charge your credit card. Your order will not be placed and your credit card will not be charged if you do not click "continue." Payments We are unable to accept cheques, cash, or debit cards. Canine Cachet accepts the following: Visa MasterCard American Express Postal Money Order If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists. Tax policy Canine Cachet collects Ontario Provincial Sales Tax (PST) and Canadian Federal Goods & Services Tax (GST). These taxes will be added to the total of your merchandise order. Please note that on-screen order totals reflect PST and GST as applicable. If you have questions about the tax rate on your invoice, please call us anytime at 1-866-745-0512. Pricing Policy Please note: Prices shown are in Canadian dollars only. If your order is coming from outside of Canada, your credit card company will provide currency conversion on the date your account is submitted for processing.   Delivery charges will be added to your account Deliveries are made only Monday through Friday (holidays excluded). For further details, refer to our Shipping & Handling policy. Returns and Exchanges At Canine Cachet we want our customers and their faithful companions to be happy. We will be glad to make adjustments to your purchase provided we are notified within 30 days from date of purchase. If you are not satisfied with your purchase, we will gladly provide you a refund if it is unwashed, unworn, or defective. For further details please refer to our Guarantee   We advise U.S. and International customers to return their orders via registered mail, as Canine Cachet will not accept responsibility for lost or damaged orders. Refunds will be issued in the original form of payment for price paid when returned within 30 days of the purchase date. Please allow for 1-2 billing cycles for the refund credit to appear on your statement. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.   Send returns to:   Canine Cachet 60 Olivetree Road, Brantford, Ontario, N3R 7X2 Canada     Limited warranty - EXCEPT FOR THIS LIMITED PRODUCT WARRANTY, CANINE CACHET MAKES NO WARRANTY, REPRESENTATION, GUARANTEE OR CONDITION RESPECTING ANY NEW PRODUCT, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR PURPOSE OR YEAR 2000 COMPLIANCE AND ANY SUCH WARRANTY, REPRESENTATION, GUARANTEE OR CONDITION IS EXCLUDED. Canine Cachet?S SOLE RESPONSIBILITY FOR WARRANTY CLAIMS IS LIMITED TO RETURN AND REFUND AS STATED ABOVE AND IN OUR RETURNS POLICY.   Limitation of Liability - IN NO EVENT WILL CANINE CACHET BE LIABLE TO CUSTOMER FOR ANY SPECIAL, DIRECT, INDIRECT CONSEQUENTIAL, INCIDENTAL EXEMPLARY OR PUNITIVE DAMAGES, LOSSES, INJURY, COSTS OR EXPENSES OF ANY NATURE RELATED TO ANY PRODUCT. Canine Cachet?S TOTAL LIABILITY FOR ANY CLAIMS, WHETHER IN CONTRACT, TORT, WARRANTY OR OTHERWISE SHALL BE LIMITED TO THE PRICE OF SUCH PRODUCT PLUS C$5.00 SHIPPING CHARGES.